Refund Policy

This Refund Policy covers dine-in issues, takeaway orders, and catering from Fresh Meal Spot, effective 1 August 2026.

Dine-in & takeaway

If a dish is incorrect or not prepared as ordered, tell the counter immediately so we can remake or adjust it. Once food has been substantially consumed, refunds are evaluated case by case.

Catering

• Cancellations more than 48 hours before the confirmed delivery window may receive a full or partial refund of deposits, depending on prep already started.
• Cancellations inside 48 hours may forfeit deposits used for purchased ingredients and labor.
• Quality issues reported within 2 hours of delivery with photos and order details will be investigated promptly.

Payment disputes

Contact hello@freshmealspot.com or +880 1736-598755 with your order time, amount, and concern. We respond during catering desk hours. Chargebacks should be a last resort after we have had a chance to resolve the issue.

How refunds are issued

Approved refunds return via the original payment method when possible, or as kitchen credit if mutually agreed. Processing times depend on banks and payment partners.

Contact

Fresh Meal Spot · House 47, Road 11, Block E, Gulshan-1, Dhaka 1212, Bangladesh · +880 1736-598755 · hello@freshmealspot.com